Pricing and Taxes
Listed prices are subject to change and reflect an approximated price based on the average exchange rate. Estimates on this website are not legally binding and inaccuracies may happen.
Non-EU citizens are allowed, according to the export laws, to get the VAT (Value Added Tax) refunded as soon as they leave the EU. within 3 months after the purchase.
Delivery outside Denmark
Fedex or UPS are our prefered oversees shipping partners.
The VAT is automatically deducted for delivery outside the EU.
All goods and services delivered to Germany include 19% VAT/sales tax
We always try to choose the most economic and secure shipping available. Items are sent by Post Denmark, GLS Denmark, UPS, DHL or Fed Ex. We will inform the customer via email of the tracking information.
All shipments must be sent registered mail or require a signature and 2-day delivery.
Shipping costs are billed to the customer.
Consumers have, by Danish law, the right to return any product within 14 days of receipt.
For a refund, the goods must be in the original condition and accompanied by a copy of your invoice or packing slip. Woodwind reeds, CDs, DVDs, books and videos must have an unbroken seal for return.
Special orders or modified products may NOT be exchanged or returned.
You may cancel a purchase by returning the goods in person or by mail/post/GLS. The product shall not be regarded as delivered until we have received it. If an item will be sent to us, the sender must keep the receipt so he can track it if it is lost during shipping.
If you receive a wrong or damaged item, you must make a claim within 14 days of delivery by sending an email to: firstname.lastname@example.org
All original products come with a 2-year warranty. LP versions are entitled to our extended 3-year warranty. You may take advantage of the warranty by returning the goods or meeting in person at our office address. We reserve the right to remedy a defect or replace with an undamaged item rather than refund the purchase price.
When you shop at Lohff & Pfeiffer in Denmark, Danish laws regarding purchase and contract law includes rules on consumer sales. As a consumer you are protected by applicable legislation, primarily the Sale of Goods Act and Consumer Contracts